Our Times

When customer service goes awry

Posted on Jul 25, 2014 | by glonigro | Comments Off

As more details emerge about the recent Comcast customer service call fiasco, it has become clear that the company culture encouraged
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Posted on Jun 19, 2014 | by glonigro | Comments Off

Earlier this month, a friend and I set out to visit the 9/11 Memorial Museum. I had researched ticket availability ahead
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Posted on May 08, 2014 | by glonigro | Comments Off

Last spring, the three-part miniseries The Bletchley Circle aired on PBS. Set in England in 1951, the show’s first season imagined what
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Posted on Mar 07, 2014 | by glonigro | Comments Off

The 1959 Hitchcock movie “North by Northwest” includes a famous scene involving a cropduster flying over open fields. Back then, the
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Posted on Jan 07, 2014 | by glonigro | Comments Off

Four years ago, I embarked on an entrepreneurial adventure in direct sales. I started from scratch, without professional sales training or
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Posted on Dec 24, 2013 | by glonigro | Comments Off

For the last few years, my first order of the day on Christmas Eve has been to shop for the food
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Posted on Dec 12, 2013 | by glonigro | Comments Off

The holiday season is upon us, and I’m looking forward to all the traditions that go along with this time of
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Posted on Oct 15, 2013 | by glonigro | Comments Off

One of my favorite pastimes is discovering secret oases and hidden gems in and around the city. Last month I visited the
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Posted on Aug 27, 2013 | by glonigro | Comments Off

Summer is waning and with Labor Day weekend around the corner, I’ve been feeling nostalgic. Some days when it’s warm and I
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