My day tweeting for the United Nations

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My friend Vendula, who has worked for the Department of Public Information (DPI) at the United Nations in various capacities, asked me
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When customer service goes awry

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As more details emerge about the recent Comcast customer service call fiasco, it has become clear that the company culture encouraged
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First visit to the 9/11 Memorial Museum

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Earlier this month, a friend and I set out to visit the 9/11 Memorial Museum.  I had researched ticket availability ahead
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The Bletchley Code Breakers on the Eve of the Cold War

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Last spring, the three-part miniseries The Bletchley Circle aired on PBS. Set in England in 1951, the show’s first season imagined what
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Women’s History Month Profile: Rachel Carson

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The 1959 Hitchcock movie “North by Northwest” includes a famous scene involving a cropduster flying over open fields. Back then, the
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Adventures in Entrepreneurship and Direct Sales

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Four years ago, I embarked on an entrepreneurial adventure in direct sales. I started from scratch, without professional sales training or
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Christmas Eve in New York City

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For the last few years, my first order of the day on Christmas Eve has been to shop for the food
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Holiday Music Compilation

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The holiday season is upon us, and I’m looking forward to all the traditions that go along with this time of
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The New York Botanical Garden

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One of my favorite pastimes is discovering secret oases and hidden gems in and around the city. Last month I visited the
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Recapturing the small pleasures of nurturing creativity in the waning days of summer

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Summer is waning and with Labor Day weekend around the corner, I’ve been feeling nostalgic. Some days when it’s warm and I
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