Communication

My day tweeting for the United Nations

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My friend Vendula, who has worked for the Department of Public Information (DPI) at the United Nations in various capacities, asked me
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When customer service goes awry

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As more details emerge about the recent Comcast customer service call fiasco, it has become clear that the company culture encouraged
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The Bletchley Code Breakers on the Eve of the Cold War

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Last spring, the three-part miniseries The Bletchley Circle aired on PBS. Set in England in 1951, the show’s first season imagined what
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Mad Men, an Oreo ad, storytelling and shareable content

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I rarely watch TV shows live. That’s what my DVR is for; I record nearly every show I like and then
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New York Women in Communications Matrix Awards Luncheon

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Last week I attended my second annual New York Women in Communications Matrix Luncheon. Attending live events in the age of
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Case study: Social media strategy projects

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When I start working on a social media strategy project, my first step is usually to provide a proposal or estimate
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Case study: Video tutorials

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A client recently asked me to work on a video tutorial for a presentation template I designed for her earlier this
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Talking to Shel Holtz about Enterprise Social Media, Part 6

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This is part six of my series on enterprise social media, featuring a recent conversation with Shel Holtz. Today’s post takes
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Talking to Shel Holtz about Enterprise Social Media, Part 5

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This is part five of my series on enterprise social media, featuring a recent conversation with Shel Holtz. Today’s post explores
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Talking to Shel Holtz about Enterprise Social Media, Part 4

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This is part four of my series on enterprise social media, featuring a recent conversation with Shel Holtz. Today’s post explores
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