My friend Vendula, who has worked for the Department of Public Information (DPI) at the United Nations in various capacities, asked me
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Communication
When customer service goes awry
Posted on Jul 25, 2014 | | Comments Off
As more details emerge about the recent Comcast customer service call fiasco, it has become clear that the company culture encouraged
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The Bletchley Code Breakers on the Eve of the Cold War
Posted on May 08, 2014 | | Comments Off
Last spring, the three-part miniseries The Bletchley Circle aired on PBS. Set in England in 1951, the show’s first season imagined what
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Mad Men, an Oreo ad, storytelling and shareable content
Posted on May 16, 2013 | | Comments Off
I rarely watch TV shows live. That’s what my DVR is for; I record nearly every show I like and then
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New York Women in Communications Matrix Awards Luncheon
Posted on May 01, 2013 | | Comments Off
Last week I attended my second annual New York Women in Communications Matrix Luncheon. Attending live events in the age of
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Case study: Social media strategy projects
Posted on Feb 21, 2013 | | Comments Off
When I start working on a social media strategy project, my first step is usually to provide a proposal or estimate
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Case study: Video tutorials
Posted on Jan 29, 2013 | | Comments Off
A client recently asked me to work on a video tutorial for a presentation template I designed for her earlier this
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Talking to Shel Holtz about Enterprise Social Media, Part 6
Posted on Jan 24, 2013 | | 5 Comments
This is part six of my series on enterprise social media, featuring a recent conversation with Shel Holtz. Today’s post takes
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Talking to Shel Holtz about Enterprise Social Media, Part 5
Posted on Oct 24, 2012 | | 4 Comments
This is part five of my series on enterprise social media, featuring a recent conversation with Shel Holtz. Today’s post explores
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Talking to Shel Holtz about Enterprise Social Media, Part 4
Posted on Oct 16, 2012 | | 6 Comments
This is part four of my series on enterprise social media, featuring a recent conversation with Shel Holtz. Today’s post explores
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