Technology and the Internet

When customer service goes awry

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As more details emerge about the recent Comcast customer service call fiasco, it has become clear that the company culture encouraged
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The Google Adwords Landscape

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The infographic below is a snapshot of an interesting experiment by SEOmoz. Google has implemented a number of changes recently, one
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Case study: Video tutorials

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A client recently asked me to work on a video tutorial for a presentation template I designed for her earlier this
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Blackout in Protest of SOPA and PIPA

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Today, Wikipedia blacked out their site to protest The Stop Online Piracy Act, or SOPA, and Google censored its logo. It was easy
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