As more details emerge about the recent Comcast customer service call fiasco, it has become clear that the company culture encouraged
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Technology and the Internet
When customer service goes awry
Posted on Jul 25, 2014 | | Comments Off on When customer service goes awryThe Google Adwords Landscape
Posted on Mar 13, 2013 | | Comments Off on The Google Adwords Landscape
The infographic below is a snapshot of an interesting experiment by SEOmoz. Google has implemented a number of changes recently, one
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Case study: Video tutorials
Posted on Jan 29, 2013 | | Comments Off on Case study: Video tutorials
A client recently asked me to work on a video tutorial for a presentation template I designed for her earlier this
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Blackout in Protest of SOPA and PIPA
Posted on Jan 18, 2012 | | Comments Off on Blackout in Protest of SOPA and PIPA
Today, Wikipedia blacked out their site to protest The Stop Online Piracy Act, or SOPA, and Google censored its logo. It was easy
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